Returns & Exchanges

At Sprockets Cycles, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it's a sizing issue or a change of heart, our team is committed to making your exchange or refund process as smooth as possible.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) form.

• 2.
  Pack Your Gear

  Securely package the items in their original boxes, ensuring all tags, manuals, and protective materials are included to maintain product integrity.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or use your preferred tracked courier to send the package back to our dedicated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned goods, we will process your full refund or dispatch your exchange items within 3-5 business days.